Step 1 of 4 - Review behavior analysis
Behavior Trigger
Detected in last interaction (2:45 PM)
Missed greeting opportunity
Customer entered without acknowledgment for 8 seconds. Standard protocol requires greeting within 3 seconds of customer entry.
"Customer approached electronics section, browsed for several seconds before associate noticed and initiated contact."
Skill Development Focus
Target improvement area
Primary Trait: Empathy + Engagement
67% proficiency - Room for improvement in proactive customer engagement
Task Instructions
Complete all steps to finish this coaching module
Review Quick Tips
Learn the 3-second greeting rule and best practices
Practice Greeting Scenarios
Complete 3 guided greeting practice drills
Knowledge Check
Answer 5 questions about customer engagement
Practice Module
Interactive training scenarios
Audio-Based Scenario Training
Greeting Practice Drill #1
Customer enters electronics section
Quick Tips & Resources
Essential knowledge for success
3-Second Rule
Always acknowledge customers within 3 seconds of their entry to your area
Engagement Phrases
"Welcome! How can I help you today?" or "Good afternoon! Looking for anything specific?"
Body Language
Make eye contact, smile genuinely, and face the customer when greeting
Completion Requirements
Complete all items to finish this module
Compliance Information
Important deadline and requirements
⚠️ Missed tasks will be logged in your profile and may trigger manager notification